Customer Service Management

Customer service management is a wide and never ending topic of discussions as it have lots of out of the box scenarios but taking a very scientific approach Skillograph had made this study easy to understand by explaining our learners.

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Course curriculum

1. Module 1
2. Module 1- Quiz
1. Module 2
2. Module 2- Quiz
1. Module 3
2. Module 3- Quiz
1. Module 4
2. Module 4- Quiz
1. Module 5
2. Module 5- Quiz
1. Module 6
2. Module 6- Quiz
1. Module 7
2. Module 7- Quiz
1. Module 8
2. Module 8- Quiz
1. Module 9
2. Module 9- Quiz
1. Module 10
2. Module 10- Quiz
1. Module 11
2. Module 11- Quiz
1. Module 12
1. The Impact of Customer Service as a Competitive advantage

About this course

$499.00
24 lessons
2 hours of video content

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Customer Service Management

Course curriculum

What is Customer Service or Define Customer Service?

The importance of Customer Service

Four key principles of Customer Service in the Retail Business

16 key customer service skills in the Outsourcing Industry

Customer Service in Retail Business

Different types of customers in the Retail Business

Type of customers to take care of after purchase or service in the Retail and Outsourcing Business

10 types of Customer Service Channels

How to Appreciate Customers?

Importance of BPO Customer Support Service

Customer Service Experience

Strategies and Tools for Delivering Great Customer Service

Case Study

About this course

Discover your potential, starting today