Strategic Customer Service with RPA & AI

This course delves into the dynamic realm of customer service and explores how Artificial Intelligence (AI) can be strategically integrated to enhance customer experiences, satisfaction, and organizational success.

Buy $699.00

Course curriculum

1. Module 1
1. Module 2
1. Module 3
1. Module 4
1. Module 5
1. Module 6
1. Module 7
1. Module 8
1. Module 9
1. Module 10
1. Module 11
1. Module 12
1. Module 13
1. Module 14
1. Module 15
1. Module 16
1. Module 17
1. Module 18
1. Module 19
1. Module 20
1. Module 21
1. Module 22
1. Module 23
1. Module 24
1. Module 25
1. Module 26
1. Module 27
1. Module 28
1. Module 29
1. Module 30
1. Module 31
1. Module 32
1. Module 33
1. Module 34
1. Module 35
1. Module 36
1. Module 37
1. Quiz

About this course

$699.00
38 lessons
3.5 hours of video content

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What is Customer Service or Define Customer Service?

The Importance of Customer Service

Four key principles of Customer Service in the Retail Business

16 key customer service skills in the Outsourcing Industry

Customer Service in Retail Business

Different types of customers in the Retail Business

Type of customers to take care of after purchase or service in the Retail and Outsourcing Business

10 types of Customer Service Channels

How to Appreciate Customers?

Importance of BPO Customer Support Service

Customer Service Experience

Strategies and Tools for Delivering Great Customer Service

Case Study

Course Overview

Introduction to ChatGPT

Implementing ChatGPT in Customer Service

Managing Challenges in ChatGPT-Powered Customer Service

Implementing ChatGPT in Customer Service - Best Practices

Ensuring Ethical and Responsible use of ChatGPT in Customer Service

Creating ChatGPT Responses

Ensuring a Seamless Customer Experience

Handling Sensitive Customer Issues

Monitoring and Improving ChatGPT Performance

Case Studies and Examples

Future Trends and Developments

Customer Service & RPA

Automated Data Entry and Processing

Order Processing

Customer Onboarding

Invoice Processing

Query Resolution

Appointment Scheduling

Customer Feedback Analysis

Legacy System Integration

Compliance Monitoring

Fraud Detection

Customer Account Updates

Final Assessment

About this course